Frequently Asked Questions
What products and services can you provide?
We provide new energy vehicles, electric vehicles, high-performance hybrid cars, and specialized vehicle customization services tailored to international market needs.
Are the vehicles brand new or used?
All our cars are brand new and unused. Following China's export policy, we complete the registration and license return procedures at the export port to ensure the car reaches you as a brand new export.
Do you test the items before shipping?
Yes, every vehicle undergoes a 100% rigorous testing process before shipment, including road tests, climbing tests, waterproof/rain testing, and comprehensive equipment checks.
Do you support sample orders?
Yes, we support sample shipments to your designated port to ensure the quality meets your requirements before bulk orders.
How can I track my order after placement?
We provide full tracking including production videos and location updates during transit. A dedicated customer service representative will be assigned to handle your feedback until the item is received.
What is the battery warranty and type?
The vehicle uses high-quality Ternary Lithium Batteries, known for high energy density and performance. For specific warranty terms in your region, please consult our sales team.